Delivery & Return
*** Standard delivery via Bpost is free in Europe from 50€ of purchase ***
Your order is prepared and shipped within 24 hours, excluding weekends and public holidays.
3 delivery methods are available to you:
- Standard via Bpost
- Express at home via DPD or UPS
- In relay point via DPD
Delivery costs and times vary depending on the mode chosen.
Delivery costs and times
|Shipping cost||Standard||Express||Relay point|
|Belgium||4€, offered from 50€ of purchase||6€||4€|
Germany, Luxembourg, Netherlands, France
|7€, offered from 50€ of purchase||15€||7€|
Rest of Europe
|7€, offered from 50€ of purchase||20€||17€|
|Delivery time||Standard||Express||Relay point|
|Benelux||2 to 3 days||1 to 2 days||1 to 2 days|
|Rest of Europe||3 to 10 days||3 to 5 days||
3 to 5 days
*working days excluding weekends and public holidays.
For the rest of the world, please contact us at email@example.com to make a shipment.
You have 14 days to return an item that does not suit you.
Shipping costs for returns are the responsibility of the customer.
Please notify us by email at firstname.lastname@example.org of any item you would like to return, within a maximum of 14 days.
Once the notification has been sent by email, please return the item to us at the following address:
Avenue Emile Vandervelde 2/21
Once the return has been received, if the item is in its original condition, in its packaging, new and unworn, the refund will be made to the card used for the purchase, within a maximum of 10 days.
If the customer fails to comply with these conditions, in particular the return conditions, Harpie will not be able to proceed with the refund.
! ! ! Concerns personalized items! ! !
Given the unique and personalized character of the personalized item, it cannot be returned or exchanged in accordance with article of the Consumer Code. "The right of withdrawal cannot be exercised for supplies of goods made to the consumer's specifications or clearly personalized...". It follows that you have no right to invoke any right of withdrawal. Also, we recommend that you devote the necessary time and attention to the creation of your article.